Customer Service Policy

1. Our Commitment to You

At buildabearsale.com, our customers are at the heart of everything we do. Our Customer Service Policy is designed to ensure a transparent, reliable, and delightful shopping experience. We are committed to providing high-quality stuffed animals and accessories with the professional support you deserve.

2. Shipping & Delivery Excellence

We strive to get your new plush friends to you as quickly and efficiently as possible.

  • Order Processing: Every order is processed and prepared for shipment within 1-3 business days.

  • Delivery Timeline: We provide a consistent delivery window of 6-12 days for all orders. This timeline applies to all destinations to ensure a uniform service standard.

  • Shipping Costs: We are proud to offer Free Shipping on all products storewide. There are no surprise fees at checkout; the price you see is the price you pay.

3. Payment & Pricing

To maintain a straightforward shopping experience, we adhere to the following standards:

  • Currency: All transactions and prices are processed exclusively in USD (United States Dollars).

  • Secure Checkout: We use industry-standard encryption to ensure your payment information is kept safe and confidential.

4. Returns & Refund Guarantee

We want you to be completely satisfied with your purchase. If a product does not meet your expectations, our return process is simple:

  • 60-Day Return Window: You may return your items for any reason within 60 days of receiving your order.

  • Refund Processing: Once your return is received and inspected, your refund will be processed back to your original payment method within 5-10 business days.

  • Condition of Items: To be eligible for a return, items must be in their original condition and packaging.

5. Order Tracking & Support

Once your order has been dispatched, you will receive notification to help you stay updated on your delivery status. Our team monitors all shipments to ensure they arrive within the promised 6-12 day window.

6. Contact Information

Our dedicated support team is available to assist you with order inquiries, product details, or any concerns you may have. We aim to respond to all emails promptly to provide the best possible service.

  • Email Support: press@buildabearsale.com

  • Inquiry Handling: For faster service, please include your order number in the subject line of your email.

7. Continuous Improvement

We value your feedback as it helps us improve. If you have suggestions on how we can better serve you, please do not hesitate to reach out. Thank you for choosing buildabearsale.com for your customized gifts and stuffed animals.