Refund Policy

1. Our Guarantee

At buildabearsale.com, we take pride in the quality of our stuffed animals and accessories. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and return policy to ensure a worry-free shopping experience.

2. Return Window

We provide a 60-day return policy, which means you have 60 days after receiving your item to request a return. This extended window gives you ample time to ensure your customized gift is exactly what you expected.

3. Eligibility for Returns

To be eligible for a return and subsequent refund, please ensure that:

  • The item is in the same condition that you received it (unworn or unused).

  • The item is in its original packaging.

  • You have the receipt or proof of purchase.

4. Refund Process and Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, the refund will be processed automatically to your original payment method.

  • Refund Period: Please allow 5-10 business days for the refund to be officially posted by your bank or credit card company.

  • Currency: All refunds will be issued in USD, matching the original purchase currency.

5. Shipping Costs for Returns

As we provide Free Shipping for all outgoing orders to our customers, please note the following regarding returns:

  • Unless the item is defective or the wrong product was sent, customers are responsible for the return shipping costs.

  • We recommend using a trackable shipping service to ensure the safe arrival of your return.

6. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at press@buildabearsale.com. We will evaluate the issue and make it right through a replacement or a full refund, ensuring your satisfaction remains our top priority.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

For any questions regarding returns or to initiate a refund request, please contact our support team:

Email: press@buildabearsale.com

Our team is dedicated to providing a smooth and fair resolution to all service inquiries. Thank you for shopping with buildabearsale.com.